Everything your order from our web shop is delivered for free.
Your purchase will be shipped within 2 business days after receiving your payment. You’ll receive an email with a Track and Trace link as soon as the item is ready for dispatch.
We use multiple carriers for our shipments, and they are chosen depending on the amount or type of products you’ve bought and the destination it’s shipped to.
Most Packages are shipped by UPS.
Estimated Arrival After Shipment:
| USA: 2-5 Business Days
|Canada : 4-7 Business Days
|Rest of the world: Not currently Shipping
We don’t deliver to: Puerto Rico, Virgin Islands, San Juan Municipio, Military Posts (APO / FPO), Hawaii, Guam, Palau, Federated States of Micronesia, Marshall Islands and Alaska. We ship to islands or remote parts of a country, but not all of them.
We also don't deliver to PO boxes.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.